FAQS

Your Ship Angel Journey Starts Here

It’s as simple as seeing your rates in the system. No commitment.

General
(4)
Where should I begin with Ship Angel?

Start with the Rate System. It becomes your single source of truth, then you can add Invoice Audit, Booking, PO Management, and more as you need.

What support is available after launch?

A dedicated account manager, guided onboarding, admin and user training, live chat and email support, plus continuous monitoring and product updates.

How long does it take to go live with Ship Angel?

Go live in days, not months. Most teams see meaningful impact in the first month without rip and replace.

How do I get started?

Book a demo, connect your systems, and upload your rate files in any format. We’ll provision your workspace and activate your first module.

Product
(4)
What modules are included in the ERP?

The ERP includes Rate System, Booking & Execution, Procurement, Invoice Auditing, PO Management, and MADDY. All modular and AI-native.

How do I upload rates?

Upload rate sheets via email, API connection, or file upload. Any format, any carrier. Ship Angel’s AI ingests, cleans, and structures it in minutes.

How does the tool connect/speak with my carriers?

We connect with carriers via API, and you can speak with your vendors directly in the system. Rates, bookings, and updates flow seamlessly without manual re-entry.

Can I upload historical data into Ship Angel?

Yes. You can migrate past rates, invoices, and shipment data so your teams have a complete picture from day one.

Technical
(4)
Do I need IT resources to implement Ship Angel?

No, Ship Angel is cloud-based with API-first integrations. Most customers go live without heavy IT projects.

How can I switch from my current TMS?

Begin with the Rate System as your foundation. From there, you can roll out additional modules at your own pace as Ship Angel replaces your legacy workflows.

Do I need to configure servers or hardware before using Ship Angel?

No. Everything runs securely in the cloud. No servers, hardware, or installations required.

What devices can I use Ship Angel on?

Any modern browser on desktop, laptop, mobile, or tablet. Nothing to download, no restrictions.

General
(4)
What is Ship Angel?

Ship Angel is the world’s first AI-native ERP for supply chain. It replaces fragmented tools with one platform for rates, bookings, procurement, auditing, and orchestration.

How does Ship Angel compare to my TMS?

Unlike traditional TMS platforms, Ship Angel is modular, AI-native, and live in days. It provides rate intelligence, execution, and automation legacy systems can’t match, at a fraction of the price.

Can I see the tool before purchasing?

Yes, we offer personalized demos tailored to your data and workflows so you can see exactly how it works.

How do I contact Ship Angel?

You can reach us directly at support@shipangel.com.

Product
(4)
What modes of transport does Ship Angel support?

Ocean, air, and trucking - all managed in one platform with unified visibility and control.

How can I make bookings within Ship Angel?

Bookings are made directly through carriers via API. AI validates details, ensures contract compliance, and confirms in one click.

How does Ship Angel benchmark rates?

Through our Xeneta partnership, you can compare your contracted and spot rates against live market averages with clear visual benchmarks.

Can my wider team use the tool?

Yes. Ship Angel is built for cross-team collaboration, with role-based access so procurement, logistics, finance, and leadership can all work from the same source of truth.

Technical
(4)
How is my data stored in the system?

All data is encrypted in transit and at rest, stored securely in AWS data centers with redundancy and continuous monitoring.

Do I need to download software to use Ship Angel?

No, Ship Angel is fully cloud-based and runs in your browser. Nothing to install.

Will Ship Angel integrate with my current systems?

Yes. Ship Angel is API-first and connects seamlessly with ERP, TMS, WMS, BI tools, and carrier portals.

How do system permissions and user roles work?

Access is role-based. Each user only sees the data and functions relevant to their role, with full audit trails for compliance.

Still Curious?

Our team of experts are ready and available to answer any questions you may have about Ship Angel and beyond.

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