More than an assistant, MADDY is your process-aware agentic layer that understands your workflows, connects to your systems, and guides every decision.
Process-Aware Intelligence
MADDY doesn't just answer questions. It understands shipping workflows and can guide you through complex, multi-step processes. From booking shipments to analyzing rate performance, it provides the insights and recommendations of an experienced shipping professional.
Ever-Present Expertise
Available 24/7 across your entire platform, MADDY provides instant access to shipping industry knowledge, your company’s data, and real time insights. No matter which module or function you’re working on.
Personalized to You
Every interaction is tailored to your role, company, and history. MADDY learns your preferences, understands your specific challenges, and provides recommendations that get smarter over time.
“Compare our Shanghai to Long Beach rates against market benchmarks and identify optimization opportunities”
“What leverage points do we have with this carrier based on our volume and performance?”
“Alert me when rates drop below our target thresholds on key lanes”
MADDY automatically checks route risks, carrier reliability, and market conditions before confirming bookings
“Based on your requirements and timeline, here are three optimized routing options”
Get alerts about potential delays, alternative options, and required actions
“Show me real-time status for all containers, down to individual POs.”
“Notify me if port congestion is likely to delay my Singapore–LA shipments.”
“What’s the fastest reroute option for this delayed vessel?”
“Highlight geopolitical or weather events that could affect my Asia–Europe routes.”
“If Shanghai congestion worsens, what will it mean for my next 10 bookings?”
“Suggest actions if Carrier X continues to miss on-time targets this month.”
“Check this invoice line by line against my contracted rates.”
“Flag any hidden surcharges or duplicate charges immediately.”
“Show me total savings recovered from disputed invoices this quarter.”
Claude, ChatGPT, or other LLMs to query your Ship Angel data securely
Your agent only accesses your data ensuring complete privacy and security
“Hey Claude, did I meet my Q4 volume commitments with Maersk?” directly from your preferred interface
Plug your organization's proprietary AI agents into Ship Angel's tooling and data
industry-leading agent-to-agent communication standards for seamless integration
Support for multiple concurrent agents with role-based access controls
Use MADDY for shipping-specific tasks while leveraging your existing AI investments
All agents work with the same secure, up-to-date shipping data
Whether using MADDY or your own agent, the interaction quality remains exceptional
MADDY runs on dedicated, private models hosted on our secure infrastructure; your data never touches public AI services or third-party systems.
Each customer's MADDY instance is completely isolated. It only knows what you’ve shared and can only access your authorized data.
Every action MADDY takes is authenticated and logged, with full audit trails for compliance and security requirements.
Unlike generic AI assistants that provide surface-level responses, MADDY delivers.
Deep Industry Knowledge: Trained specifically on shipping operations, regulations, and best practices
Contextual Understanding: Knows your business, your patterns, and your goals
Action-Oriented Intelligence: Doesn't just inform: executes, recommends, and optimizes
Continuous Learning: Gets smarter with every interaction, becoming more valuable over time
Flexible Deployment: Works natively in Ship Angel or integrates with your existing AI infrastructure
Ready to experience the future of shipping operations?
MADDY is available across all Ship Angel modules and can be customized for your specific workflows and requirements.
See the Ship Angel Platform in action, and discover how it can be streamlined to your shipping processes delivering improved efficiency.